Shipping Policy

We aim to process every Elverinosa order carefully and arrange shipment as quickly as reasonably possible.

1. Order Processing

Orders are generally processed within 1 to 3 business days after successful payment.

Processing may take longer during weekends, public holidays, major promotional events, or periods of unusually high order volume.

Tracking information will be provided when available after the order has been shipped.

2. Estimated Delivery Time

For orders delivered to the United States, the estimated delivery time is generally 7 to 15 business days.

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary because of the destination, carrier operations, weather conditions, holidays, customs procedures, transportation delays, or other circumstances beyond our reasonable control.

3. Shipping Fees

Any applicable shipping charges will be displayed during checkout before payment is completed.

Free shipping or other shipping promotions may occasionally be offered. The conditions of each promotion will be displayed when the offer is available.

4. Tracking

Tracking information may be provided after the package has been handed over to the carrier.

Please note that tracking information may take some time to appear or update after shipment.

5. Delivery Delays

Delivery delays may occur because of severe weather, carrier interruptions, customs processing, public holidays, transportation problems, or other circumstances beyond our reasonable control.

If you believe your package has been significantly delayed, please contact us at elverinosa@outlook.com with your order number.

6. Shipping Address

Customers are responsible for checking their shipping information before completing an order.

If you discover an error in your address, please contact us immediately.

We will try to assist with address corrections before shipment, but changes may not be possible after the package has been dispatched.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at elverinosa@outlook.com.

Please provide your order number and relevant information so that we can review the situation and determine the appropriate solution.

8. Customs and Import Charges

Depending on the destination and local regulations, an order may be subject to customs duties, import taxes, or other charges.

Unless otherwise stated during checkout, such charges may be the responsibility of the customer.

9. Shipping Questions

Wuhan Hushengguan Trading Co., Ltd.

Email: elverinosa@outlook.com