Return Policy

At Elverinosa, we understand that choosing the right clothing online is not always easy. If your purchase does not meet your expectations, you may request a return under the conditions below.

### 1. Return Window
Return requests must be submitted within 30 days from the date your order is delivered.

### 2. Return Requirements
Returned clothing must be unworn, unwashed, unaltered, and in suitable condition for resale. Original tags should remain attached where applicable. Products should also be free from stains, odors, makeup, perfume, pet hair, or other signs of use.

### 3. Items That Cannot Be Returned
Returns are generally not accepted for final-sale products, merchandise that has been worn or washed, altered garments, damaged items caused by customer handling, or products that cannot be resold due to their condition.

### 4. How to Request a Return
Before shipping anything back, contact elverinosa@outlook.com and provide your order number, the item you wish to return, and the reason for your request. If the item has a quality issue, please include photographs showing the problem.

Our customer service team will review your request and provide the applicable return instructions.

Do not send merchandise back before receiving return instructions from us.

### 5. Return Shipping
If a return is requested because of a change of mind, incorrect size selection, or similar personal preference, the customer is responsible for the applicable return shipping cost.

If we sent an incorrect item or the product arrived with a confirmed manufacturing defect or shipping-related damage, please contact us so that we can determine an appropriate solution.

### 6. Refund Processing
Once the returned merchandise reaches us, it will be inspected. Approved refunds are generally credited back to the payment method used for the original purchase.

Processing time after approval may vary depending on your financial institution or payment provider.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from our error.

### 7. Product Issues
If you receive the wrong item, a damaged garment, or an item with a significant quality issue, please contact elverinosa@outlook.com promptly with your order details and supporting photographs.

We will evaluate the situation and may offer a replacement, refund, or another suitable resolution.

### 8. Contact
Wuhan Hushengguan Trading Co., Ltd.
Email: elverinosa@outlook.com